Engagement
Monthly Guest Journey Reporting
A recurring digest that tracks how guests move through dining orders, spa bookings, and concierge requests — written for managers, not raw export dumps.
Who it is for
Properties that completed a performance review — or already know their main journeys — and want a steady reading of guest app behaviour without hiring a full-time analyst.
What you receive each month
A short written digest covering activation trends, outlet-level order patterns, abandoned flows worth watching, and one recommended conversation for the next operations meeting. Charts stay secondary to plain-language notes tied to your outlets and shifts.
Included
- Agreed metric set for your guest app journeys
- One written digest per calendar month
- A 30-minute clarification call if anything in the digest needs context
- Quarterly comparison memo after three consecutive months
Not included
- Real-time alerting consoles
- Staff rostering or revenue management decisions
- Changes to the guest app interface
Cadence
Exports arrive on a fixed weekday. Digests land before your chosen operations meeting. Missed export weeks are noted plainly rather than estimated away.
Next step
Ask about reporting cadence and tell us which outlets and journeys belong in the first three months.