Refunds & cancellations
Scope
This policy applies to professional engagements described on portalcorner.click: Guest App Performance Reviews, Monthly Guest Journey Reporting, Pre-Launch Readiness Checks, and Front Desk Briefing Workshops. It does not cover physical retail goods or software subscriptions, which we do not sell.
Eligibility
Refunds and credits are considered when work has not started, when Portalcorner cancels, or when conditions below for partial refunds apply. Informal verbal discussions are not bookings; a refund request refers to fees paid against a written proposal or invoice.
Timeframe to request
Contact us within 14 days of the invoice payment date or within 7 days of a scheduled on-site date — whichever is earlier — to request cancellation or refund review. Later requests are handled case by case when unused prepaid work remains.
Full refund
A full refund of fees paid is available if:
- You cancel in writing before kickoff materials are exchanged and before any observation date is held; and
- No substantial preparatory work (export analysis, custom agenda drafting) has begun; or
- Portalcorner cancels the engagement and no mutually agreed reschedule is possible.
Partial refund
If work has started (for example, kickoff completed or analysis underway) but the engagement is cancelled by the client, we may refund the unused portion after deducting:
- Time already spent at the agreed daily or package rate; and
- Non-recoverable travel booked with your written approval.
Monthly reporting: prepaid months not yet delivered may be refunded; the current month in progress is charged pro rata for work completed.
Non-refundable items
- Completed findings briefs, digests, readiness memos, and workshops already delivered
- Third-party costs approved by you (for example, venue printing ordered for a workshop)
- Deposits explicitly marked non-refundable in the proposal when a specific on-site date was reserved within 14 days
Deposits, rescheduling, and no-shows
A deposit may be required to hold an on-site date. You may reschedule once with at least 7 days’ notice without forfeiting the deposit. Shorter notice or a no-show for an agreed observation or workshop may forfeit the deposit and incur travel costs already incurred. We will attempt one courtesy reschedule when illness or force majeure is documented.
Work already started and materials
Drafts and interim notes produced before cancellation remain Portalcorner working papers unless the proposal states otherwise. Purchased materials (printed workshop packs) already produced for your session are non-refundable once printed.
Refund process and timing
Email info@portalcorner.click with your invoice number, property name, and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method when possible, or by bank transfer to the paying entity, within 14 business days after approval.
Contact for refund requests
Portalcorner · Office 12, 58 Test Street, George Town 00000 · +60 4 0000 9850 · info@portalcorner.click.